Frequently Asked Questions

Everything you need to know about working with Outbox Design. Can't find what you're looking for? Get in touch — we're happy to help.

Our Services

We are a full-service interior design and build company. We handle everything from concept to completion — including interior design, 3D visualisation, space planning, construction, renovation, and project management. One team from start to finish.

Yes. Unlike firms that only design, we have our own in-house construction team. This means your project is managed under one roof — no miscommunication between designers and contractors, faster timelines, and better quality control.

We work on residential projects of all sizes — from studio apartments and condominiums to landed homes and bungalows. Whether it's a full renovation or a partial refresh, we tailor our approach to your space and budget.

Absolutely. Every project includes detailed 3D renders so you can see exactly what your space will look like before we start building. This helps you make confident decisions on layout, materials, and finishes.

Process & Timeline

It starts with a free consultation where we discuss your needs, style preferences, and budget. From there, we develop a concept with floor plans and 3D renders. Once approved, our construction team begins the build. Throughout the project, you'll have a dedicated point of contact keeping you updated.

Timelines vary by scope. A standard condominium renovation typically takes 8–12 weeks from design approval to handover. Larger or more complex projects may take longer. We'll give you a clear timeline during the consultation.

Minor adjustments can usually be accommodated. Significant changes after construction begins may affect the timeline and cost, so we work hard to get everything right during the design phase with 3D renders and detailed walkthroughs.

Pricing & Budget

Every project is unique, so costs depend on the size of your space, scope of work, and material choices. We offer a free consultation to understand your requirements and provide a tailored quotation — no obligation, no hidden fees.

Yes, we offer structured payment schedules tied to project milestones. This means you pay progressively as work is completed, giving you peace of mind and financial flexibility throughout the project.

Yes, the initial consultation is completely free with no obligation. It's a chance for us to understand your needs and for you to see if we're the right fit for your project.

Pet-Friendly Design

This is one of our specialties. We design homes with dedicated pet rooms, built-in climbing walls, scratch-resistant surfaces, hidden litter stations, and feeding zones — all integrated seamlessly into the overall interior design. Visit our Pet-Friendly Design page to see examples.

We use scratch-resistant laminates, non-toxic paint and finishes, durable vinyl or tile flooring, and easy-clean surfaces. Every material is selected for both durability against pet wear and aesthetic quality.

Not at all. We integrate pet features into the architecture — built-in cat shelves that look like wall art, concealed litter areas, and pet nooks that match your cabinetry. The result is a beautiful home where pet features blend in naturally.

Areas & Availability

We serve the entire Klang Valley including Petaling Jaya, Kuala Lumpur, Shah Alam, Subang Jaya, Bangsar, Mont Kiara, Damansara, Cheras, and surrounding areas in Selangor and KL.

Simply reach out to us via our contact form, WhatsApp, or phone. We'll schedule a free consultation to discuss your project, understand your vision, and provide a tailored proposal.

Still have questions?

We'd love to hear from you. Reach out for a free consultation and let's discuss your project.